Frequently Asked Questions
How do I request my user name?
You can request your user name via this link: opleidingen_NL@sdworx.com
How do I change my password?
If you have forgotten your password or wish to change it, you can indicate this on the login screen. You will then receive a link to reset your SD Worx Academy password via the communication channel you have chosen (e.g. email).
Note: For security reasons, this reset link is only valid for 24 hours. Your password must be created in the following format:
- Minimum 8 characters
- Minimum 1 alphanumerical and 1 numerical character
- Minimum 1 special character such as %, @,&, etc.
If you have entered SMS in your profile as your preferred communication, you will receive an SMS with a reset code to enter before you can change your password.
How do I edit my user profile?
When you first registered, you were asked to enhance your profile with additional information. The choice of the desired communication method (SMS, email, alternative email address) is important here in order to change your password and gain access to exam sessions. You can change this information yourself at any time.
Where can I find all the communications related to my planned training courses?
You can find all the information in “My planning” or via the notifications at the top of the main bar.
Where can I find my certificates?
Once you have passed your exam, you will find your exam certificate under the “Certificates” tab in your user profile or via your dashboard.
You can find your attendance certificates under the “Certificates” tab in your user profile or via your dashboard.
Where can I find all the practical information (place, date, time) for my registration?
You can use the registration form to register for an interest list if no date is available, the planned date does not suit you and/or this session is fully booked. As soon as five people have registered on the interest list, we will send you a new date via email. You can subscribe to the interest list free of charge and without any obligation.
How do I access the study material?
Simply log in when you need to attend a webinar: click here for the roadmap. You will be asked to register at least 15 minutes before the start of the webinar. You need to stay logged in for the entire duration of the webinar and actively answer the poll questions to be entitled to education points.